Getting started
Planning your trip
- Messages to the Host
- How to find your booking in the Sync app as a renter.
- How to Check-in
- How to Check-out
- Adding “Extras” to a Reservation
- Permitted Driving Distance on a Booking
Paying for your trip
- Booking Pricing
- Payment for Your Booking
- How We Calculate Your Charge if Your Booking Exceeds the Exact 24-Hour Period
- Verify or Update Your Payment Card
- Viewing Your Booking Receipt
- Grey Market Transactions Policy
Changing or canceling your trip
- What applies if you don't show up for your booking | Guests
- Cancellations and Refunds | Guests
- Host Absence
- Emergency Policy | Guests
- Change of Delivery Location
- Cancelled Bookings
Understanding Guests responsibilities
- Protection from Compensation Claims
- Removing a Review
- Booking Review | Guests
- On-Street Parking
- Tickets and Fines
- Fuel or Electric Vehicle Charging Payment
Managing your account
- Trust and Safety Issues
- Policy Violations
- Multiple or Linked Accounts
- Change Email Address
- Change Phone Number
- View Message History with Customer Support