Additional Usage Policy | Guests

This policy outlines what happens if you return the vehicle late, what constitutes a valid booking extension, and the consequences of keeping a host’s vehicle beyond the scheduled booking time without approval.

Policy

Guests are expected to return the host’s vehicle on time. If you are running late, you must request an extension through Sync as soon as possible. You can do this anytime while your booking is active, up to one hour before the scheduled end time. A booking extension is only valid if requested through Sync and accepted by the host.

You will not be able to extend your booking if:

• The host does not respond or declines the request.
• The vehicle is unavailable for all or part of the additional time.
• You do not have sufficient funds in your payment account.

If you cannot request an extension, you must return the vehicle at the originally scheduled end time or immediately if your booking has already ended.

Violations

If a guest keeps a host’s vehicle beyond the scheduled end time without approval through Sync’s system, the host may charge for additional usage and related fees, and we may revoke the guest’s protection plan.

• 0-29 minutes late: No charge.
• 30 minutes to 120 minutes late: Charged half an extra rental day.
• More than 2 hours late: Charged an extra full rental day.

An improper return fee may apply if the guest is unresponsive, abandons the vehicle, causes a booking cancellation, or for other reasons determined by Sync.