Removing a Review

It’s important that both hosts and guests feel free to share an honest review of a booking. For this reason, Sync generally keeps reviews in place, with only a few specific exceptions.

Written Reviews

Sync believes that feedback is essential for a strong and competitive environment. This means we allow hosts and guests to share personal experiences about a booking and do not remove reviews. This includes reviews related to disputes about what happened during a booking or claims that a review is unfair, untrue, or could impact your standing on Sync. We will only consider removing reviews if:

• They are confirmed to be retaliation for post-booking fees or damage claims.
• They are motivated by a promise of payment, extra services, or a price discount.
• They are motivated by a threat of blackmail.
• They contain personal information such as addresses, phone numbers, or last names.
• They include abusive or inappropriate language.
• They refer to bookings that did not take place.

Automatic Provider Reviews

When a host cancels a booking, we will post an automatic review on their listing. We will only consider removing automatic reviews if:

• An exceptional circumstance caused the cancellation.
• The guest requested the cancellation.
• The guest’s flight was canceled or delayed.
• The previous guest damaged the vehicle or returned it late.
• You felt uncomfortable due to harassment, concerns about the guest’s behavior, or their interest in prohibited activities.
• The vehicle required urgent maintenance.