Multiple or Linked Accounts

I’ve created more than one account. What should I do?

You may not be able to make a reservation or list a car if you have multiple accounts. By ensuring you only have one account, we can be sure that we notify you correctly about your bookings, that guests or hosts can contact you, and that we process any refunds or reimbursements to your account properly.

If you’ve created more than one account on Sync, follow these steps to resolve the issue:

• Gather a list of the email addresses you’ve used to sign up for Sync.
• If you signed up with Facebook, Google, or your Apple ID, include those email addresses as well.
• If you’re not sure whether you used a particular email address, include it on the list and we’ll check.
• Go to the Help Center:
  • Scroll to the bottom of the page and click on the "?".
  • Type “I have multiple accounts” in the “Question” field.
  • We’ll show you a list of Help Center articles. Scroll to the bottom of the list and click "Contact Support."
• Complete the fields from the pop-up menu.
  • If you're a guest, choose the issue "I can’t make car reservations."
  • If you're a host, choose "Account Issues."

What happens if my account information is linked to another Sync account?

Your account may be suspended because you entered a driver’s license or phone number that appears in another Sync account. If you’re unable to make a reservation or list a car on Sync because some of your account information is linked to another account, follow these steps:

• Review your account to ensure it only contains your personal information.
• Log in through the app or website.
• Go to your account page.
• Check your email address. If it’s incorrect, enter a new email and click “Save.”
• Check your phone number. If it’s incorrect, click “Update,” enter the correct number, and click “Save.”

For your privacy protection, we cannot update this information for you.

You must make these updates on your Account page.

Take the following photos for identity verification:

• Your driver’s license.
• A selfie of you holding your driver’s license next to your face.
• Your passport, open to the identity page (ONLY if you don’t have Greek nationality).

Ask the person or people sharing your account information to follow these same steps.

Go to the Help Center:

• Scroll to the bottom of the page and click on the "?".
• Type “My account is linked” in the “Question” field.
• We’ll show you a list of Help Center articles. Scroll to the bottom of the list and click "Contact Support."

Complete the fields from the pop-up menu.

• If you're a guest, choose the issue "I can’t make car reservations."
• If you're a host, choose "Account Issues."

Barriers to Resolution

For your privacy protection, Customer Support representatives cannot update your email address or phone number for you. You must do this yourself on your Account page.

We won’t be able to allow you to make a reservation or list a car if your driver’s license or phone number in your account appeared in an account that has been removed from Sync.

Our decision to deny access due to information linked to a removed account is final.