What happens if you don't show up for your booking

If you don't cancel your booking and don't show up on time, your host can report you as a "no-show". Before doing so, they will send you a message through Sync to let you know. If you receive such a message, respond immediately.

When you are considered a "no-show"

You are considered a no-show if:

• You don't show up at the pickup point and haven't cancelled the booking
• You arrive without a valid driving licence
• You send someone else to pick up the vehicle instead of you

What you will be charged

In case of a no-show, we will retain part of your booking cost. The exact amount depends on the booking duration:

1 or 2-day booking: You will be charged 75% of one day's rental, calculated at the average daily rate. The remainder will be refunded.

Example: 2-day booking, cost €100 (€50/day). Charge: 75% × €50 = €37.50. Refund: €62.50.

3 or more days: You will be charged 2 days' rental, calculated at the average daily rate. The remainder will be refunded.

What is always refunded

Regardless of booking duration, the following are always refunded in full:

• Any Extras you purchased
• Young driver fee, if applicable
• Protection plan
• 50% of the delivery fee

If you're delayed due to a flight, ferry or train

If you experience a delay or cancellation during your travel:

1. Contact your host immediately through Sync messaging
2. Let them know your new estimated arrival time
3. If the delay is only a few hours on the same day, simply coordinating with your host is enough
4. If you'll arrive on a different day, change your booking dates: open your booking in the Sync app → "Change dates" → follow the steps
5. If your host cannot accept the change and cancels, contact us through Chat — we're happy to help!