Payment for Your Booking

You can pay for your booking using one of the many payment methods accepted by Sync. Please note that Apple Pay and Google Pay refunds may take up to 30 days to process back to your account.

Accepted Payment Methods

• Credit cards — all major credit cards issued in the name of the primary guest.
• Debit cards — Visa or Mastercard, linked to a bank account. We don’t accept temporary or reloadable cards.
• Prepaid cards — any prepaid card accepted.
• Apple Pay & Google Pay — if you use a digital payment method, you’ll need to add an additional card to your account for any potential post-trip charges.

When We Charge for a Booking

When we charge your card

The timing of your charge depends on how many days before the trip start you made the booking:

Note: If you change your trip dates after booking, the system automatically recalculates the charge timing. If the new start date is closer, the charge may happen immediately.

Notification before charge

When the charge isn’t immediate, you’ll receive an email notification one day before the scheduled charge date. This gives you time to make sure your card is active and has sufficient funds.

What happens if the charge fails

Failure at booking (immediate charge)

If your card is declined during the booking process, the booking is not created and you’ll see an error message on screen. The host is not notified and no cancellation appears in your history. Try again with a different card or contact your bank.

Failure of a scheduled charge

If your card is declined on the scheduled charge date:

1. You’ll receive an email immediately letting you know the payment failed.
2. You have 6 hours to update your card or add a new payment method.
3. If 6 hours pass without a successful charge, the booking is automatically cancelled and both you and the host are notified.

Post-Booking Charges

Hosts may issue an invoice for reimbursement costs such as fuel replacement, excess mileage, fines, and toll fees.

If you return a car in a condition that violates Sync’s Cleaning Policy or No-Smoking Policy, the host may report the issue and charge a violation fee.