Closing your account

What happens when I close my account?

When you close your account, Sync will:

• Cancel any bookings you have scheduled from the time your account is closed. These bookings will be subject to the Cancellation Policy, so depending on the timing, you may incur a cancellation fee.
• Hold you responsible for the payment of any unpaid fines, tolls, fees, refunds, or claims related to past bookings. Your account cannot be closed if you have an outstanding claim or balance.
• Remove any vehicles you have listed on the platform.
• If you decide to reopen your account, you will need to contact us first.

How can I close my account?

Follow the instructions below to close your account via the Sync app or website.

Important: To protect your account and personal data, we do not accept requests from third parties to close or delete a user’s account. You must close it yourself or contact us directly to request its closure. If you have an open booking or outstanding balance, you will not be able to close your account until 72 hours after the booking ends and/or after any unpaid balance has been settled.

From the app:

• Open the Sync app.
• Go to the menu at the bottom of the screen.
• Tap on your profile icon.
• Select "Account."
• Scroll to the bottom of the page and click "Close my account."
• Read the content in the pop-up window.
• If you still want to close your account, click "Continue."

From the website:

• Log into Sync and go to your account page from the menu at the top of the screen.
• Scroll to the bottom of the page and click "Close my account."
• Read the content in the pop-up window.
• If you still want to close your account, click "Continue."

Can I delete my account?

Sync offers verified users the option to be completely deleted from our records. To request Sync to delete your personal data, email us at help@thesync.com. We will review your account to see if you qualify for deletion. Sync cannot delete users who have an outstanding balance or an open damage claim. Other exclusions apply.