Fraud Prevention and Reporting

Suspicious Charges, Notifications, or Account Updates
The best way to protect yourself and your Sync account from online fraud is to be cautious and report anything that seems unusual. This includes suspicious charges, notifications, and account update alerts.

Suspicious Charges
If a charge from Sync appears on your credit card or bank account and you haven't used Sync, contact us and we will investigate it.

Suspicious Booking Notifications
If you receive a notification that you have made a booking on Sync and you haven't, immediately follow these instructions to try to cancel the booking. Then, contact us. Click the widget at the bottom of this page and follow the instructions.

Suspicious Account Updates
If you receive a text or email about changes to your password, email address, phone number, payment method, or the payment provider account that you haven't authorized, immediately contact us at help@thesync.com to ensure your account is secure and change your password.

Suspicious Emails and Fake Websites
Phishing emails look like official Sync emails but are not. Instead, they try to trick you into visiting a fake website or calling a non-Sync phone number. Once you do, the scammers aim to steal your personal data. A legitimate Sync email will never ask for bank account information, credit card numbers, passwords, or other personal codes and numbers. It will never claim that Sync will close your account if you don't confirm, verify, or validate your personal information via email. It will never claim we need to verify important information via email due to system upgrades.

If you receive a suspicious email, forward the entire email to help@thesync.com. Do not alter the subject line or forward the message as an attachment. Do not click any links or download any attachments. Delete the suspicious email from your inbox.

Suspicious Phone Calls or Text Messages
Phishing scammers may contact you via phone or text message. They will pose as representatives from a legitimate organization and try to trick you into providing personal information. A common trick is for someone to call or text from a non-Sync phone number and ask questions like, "Are you still using your Sync account?" or "When was the last time you used Sync?" They hope you will give them your two-factor authentication code. Hang up the phone or do not respond to the message. Sync will never ask for your two-factor authentication code. We will never ask for any personal information, such as bank account details, credit card numbers, passwords, or Social Security numbers.

If you receive a suspicious phone call or message, email Sync at help@thesync.com. In the subject line of the email, write: Suspicious Phone Call. In the email, describe the call or message and share any contact information provided.

Gift Card Scams
Sync will never call you to ask for payment for a booking with a gift card. Gift card scammers often request payment over the phone and ask the victim to share a gift card code or PIN.

Strong Password
You can help protect your sensitive information from fraud and data breaches by using a unique, strong password.

Use a different password for each online service. If a hacker manages to breach one website, they will not be able to access other sites.

Use a password that is more than eight characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols. Avoid using personal information that can be easily guessed by hackers, such as your contact details or birthdate.

Use a password manager to store your unique and complex passwords that are difficult to remember. This is the number one way to increase your security.