Passwords and Passcodes | Guests

If you forgot your password

If you forgot your password, you can request a unique passcode to log in. Once logged in, go to your account page to change your password.

Getting a passcode

If you forgot your password, you can log in using a unique passcode. Tap "Log in with a passcode" and enter the email address or phone number associated with your account to receive a code. Once logged in, follow the instructions to change your password. Alternatively, you can log in with a new passcode each time you need access to your account.

Note: If we are unable to send a passcode to the phone number you entered, it is because the number is linked to multiple Sync accounts. Enter an email address instead to receive your passcode. Then, contact Customer Support to resolve the duplicate account issue. To start a conversation with a Customer Support representative tap the Chat option! We’ll be happy to help!

Changing your password

Follow this link to change your account password. If you are not logged in, enter the login credentials you used when creating your account—personal email, Facebook login, or Google+ login—and enter your new password.

Note: If you receive a text or email regarding password changes that you did not authorize, change your password immediately and email us at help@thesync.com to ensure your account remains secure.

Troubleshooting password issues

Not receiving the password reset email

If you are not receiving the password reset email, it may be due to one of the following issues:

• You are using an email associated with a disabled duplicate account. Use the email for your current, active Sync account.
• The email went to the Junk/Spam folder. Check there.
• You are using an email with a strong firewall. Work, school (.edu), and government (.gov) emails often have strong firewalls that may prevent email verification. Switch to a Gmail or Cosmote Mail address.
• You are in an area with a weak internet connection. Try again from a location with a stronger connection.

Locked account

If you are locked out of your account due to an issue with your username, password, or because you no longer have access to the email associated with your Sync account, contact Customer Support for assistance.

Note: Do not attempt to fix an account or password issue by creating a new account. If you do, the system will place your accounts "on hold," and you will not be able to book or list a vehicle. If you have created multiple accounts, take steps to resolve the duplicate account issue.